Fiddy Send Support

📧 Email Support

support@fideantech.com

We respond within 24 hours on business days.

❓ FAQ / Troubleshooting

Extension not sending? Make sure WhatsApp Web (web.whatsapp.com) is open and logged in. Try refreshing the page.

License not working? Check you're using the correct license key. Contact support with your payment reference for help.

Contacts not importing? Ensure your CSV/Excel file has a header row with column names. Supported formats: .csv, .xlsx, .vcf.

📋 Quick Tips

• Use {{name}} and {{company}} placeholders for personalization
• Set minimum 4 seconds delay for safe sending
• Always run a dry test before sending live
• Keep your spreadsheet columns simple: name, phone, company

🔁 Fiddy Chatdesk Sync

Fiddy Send now saves campaign contacts in a Chatdesk-ready format after extension sends/imports. Each synced contact can include name, phone, tags, notes, campaign name, sending source, last message, and status.

These records are stored inside the Fiddy Send backend for Fiddy Chatdesk handoff, customer support review, and dashboard reporting without changing the extension workflow.

Customer tools: use Recover License if you lost your key, or open the Customer Portal to view account, license, usage, and recent synced contacts.